Public services launched chatbot in 30 cities, provinces

By the end of 2018, more than 30 cities and provinces across the country have launched public services chatbot with the aim to simplify administrative procedures as well as to provide best services to residents and improve people’s satisfaction.

People’s Committee in the southern province of Binh Duong has signed an agreement with Zalo to use the app for public service contributing to administrative reform and smart city building.
After submitting document, inhabitants in Binh Duong can search their status of document, progress, when get results or what supplementary documents by entering their receipt number or using code scanner.
In addition to launching public services, local administrations also post urgent information relating to flood, diseases and how to prevent.

By BA TAN - Translated by BAO LONG

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