Patient satisfaction with hospital quality much improves

75.6 percent of inpatients and 66.3 percent of outpatients expressed their satisfaction in the Ministry of Health’s online patient satisfaction survey.

The survey evaluated the in-patient satisfaction level towards health check-ups and examination services, which was revealed at the fourth national yesterday forum held by the Ministry and EU in Hanoi.
Patient satisfaction is a useful indicator of the quality of health care. The Ministry issued one million online survey sheets.
Moreover, a telephone survey of 3,000 randomly selected inpatients who have been discharged carried out by the Vietnam Initiative Organization has also shown the patient satisfaction proportion of 79.6 percent.
Speaking at the forum, Deputy Prime Minister Vu Duc Dam stressed that from the second forum held in 2013 when the Ministry has announced the quality criteria for the first time, hospital quality assessment has been improved much focusing on patient satisfaction.
A representative from the World Health organization said that though Vietnam’s per capita income of over $2,000, Vietnamese people spend an amount of money on medical care equivalent to those with income of $10,000.
Therefore, the Deputy Prime Minister expected the health sector to make more efforts in improving treatment quality.

By NGUYEN QUOC - Translated by BAO LONG

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